Ensure Continuous Communication During COVID -19 Crisis

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In just a matter of days, Coronavirus has altered the way we live and work in dramatic ways. And while we hope these changes remain temporary, for now, we should make various concessions, both personally and economically, in order to keep one another safe and healthy.
In this phase of time, many businesses may be thinking what they can or should do with their phone answering service and voicemail.

To be at the top of the game both on business and social front, we recommend the following:
1.COMMUNICATE. Make sure that your call center has the latest strategy for each of your locations, as well as up to date emergency procedures, on-call information, and more. Continuing and ongoing communication is key. Has there been any turnover in employees? Are there any state of art or alternate phone numbers that should be listed? Even the tiniest detail can be reproving and could be the anchor between quality service and confusion.

2.Update communication methods. Do changes need to be made? If your office generally receives faxes from its call answering service, will the staff still have access in this time? Or should arrangements be created to transition to email only, instead? Customer web portals are perfect for medical clients.

3. Create custom greetings for clients. In various organizations, Phone Answering Service is an important aspect to provide best in class customer support. Recently we came across many clients who are requesting recorded messages providing information on prospect, their requirements, and other quarantine-related updates. Similarly, doctors’ offices may want to circulate notices to their patients that all non-emergency procedures have been cancelled until further notice.

4. Adjust call forwarding. We should in mind that scheduled call forwarding tasks would need to be amended if there are any change in the office hours.
Phone Answering Service is making every effort to help clients who are unable to report to their offices as a result of COVID-19 to carry out continuous communication with their customers. We also understand that many of your clients will require additional services during this time, so you should make sure your office is fully operational and ready to assist the customers in any way you can.

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