What Benefit Can a Small Enterprise Take From a Top Answering Service?

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Save Money and Make Money
As your business expands, your resources will grow with it. But assigning employees particularly in answering your phones is expensive. Exceeding the cost, that person’s salary, requirements such as a desk, telephone, desktop, and more add up. You may even offer your workers health benefits, another expense.
Some firms make answering the phone's teamwork. But you don’t want to pull other representatives from their work to answer the phone. It cuts into their productivity.
A telephone answering service, though, gives you all the gains of a highly-qualified customer service rep at a part of the cost. You’ll still get a class service and a competent person answering your phones.
The consequence of top answering service points on your bottom line, too. Statistics show the intimate relationship between your customer experience and profitability:
  • Organizations that centered on providing a better experience across the customer journey strengthened their customer satisfaction by 20% and boosted their revenue by 10-15%.
  • If you render excellent customer service, more than ⅔ of your customers will be compliant to spend around 15% more on your business.
  • Around 80 percent of consumers bail on their proposed transactions when they have bad service experience.


Retain Valuable Customers
Consumers have come to assume businesses to be accessible 24/7. They call whenever it’s most suitable for them.
Only answering the phone during business times leaves 16 hours a day when customer calls can go unnoticed. And most guests won’t leave a message or wait for a return call. In fact, around 70 percent of customers hang up if they’re unable to communicate with a real live person. As much as business masters focus on generating new sales, building up the value of your current customer base is a much more affordable investment, especially when you partner with top phone answering service. It’s oftentimes more fruitful, too.
Operating with a telephone answering service that can answer after-hours calls assures your customers are taken care of. With a live answering service, current and likely customers won’t slip through the cracks. Having peace of mind doesn’t bother either.

Project Big-Business Professionalism
Whether a busy business master or intern picks up your call, they become the voice of your firm. And particularly if a new prospect is on the other line, this could be their initial experience with your business. A top call answering service – with committed, fully-trained receptionists – guarantees that your prospects’ first impressions are forever good. As the voice of your business, your receptionists are there to answer calls quickly and politely, and in a quiet office to eliminate bad connections, dropped calls, and generally bad experiences. To a caller, an answering service receptionist may as well be sitting in your office or place of business when they answer. And no matter the extent of your business, callers couldn’t differentiate between a 10-employee company and a 1000-employee company. That’s just added benefit of top answering service.

Top Answering Services: Money Well Spent (and Saved)

Working with a top answering service is a bold move for many small companies. You simply need to determine if your time, effort, and money are best spent on other duties, or whether a partner thoroughly suited to help you. Whether you require an answering service during business times or prefer giving your customers 24/7 support, finding the appropriate team can have a big impact on your firm. These days, small enterprises don’t have to face the very disadvantages of struggling with big business. And a top answering service will help you deliver customer service as well as any large company – pleasing your customers and enhancing your bottom line.


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